Elegant Crest Avenue (“Elegant Crest Avenue”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information obtained from users who visit or make purchases on elegantcrestavenue.com (the “Website”).

This Privacy Policy is issued in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana.

1. Information We Collect

We collect personal and non-personal information to provide a secure, efficient, and personalized shopping experience.

a. Personal Information

We may collect the following information when you create an account, place an order, or contact us:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Account login credentials
b. Payment Information

All payments are processed through secure third-party payment gateways. Elegant Crest Avenue does not store your full debit or credit card details. Payment providers may collect:

  • Payment method details
  • Transaction references
  • Payment confirmation status
c. Browsing and Technical Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Date and time of access
  • Cookies and similar technologies

2. How We Use Your Information

Your information is collected and processed for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Delivering products and managing returns or exchanges
  • Communicating order confirmations, updates, and customer support responses
  • Improving website performance and user experience
  • Personalizing product recommendations and promotional offers
  • Complying with legal and regulatory obligations under Ghanaian law

3. Cookies Usage

Elegant Crest Avenue uses cookies to improve functionality and enhance your browsing experience.

Types of Cookies We Use:
  • Essential Cookies: Necessary for website operation and checkout functionality
  • Analytics Cookies: Help us understand user behavior and improve our services
  • Marketing Cookies: Used to display relevant offers and promotions

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

4. Data Sharing and Third-Party Services

We only share personal data where necessary and in compliance with the Data Protection Act, 2012 (Act 843). Your data may be shared with:

  • Payment processors and financial service providers
  • Logistics and delivery partners
  • Website hosting and IT service providers
  • Analytics and marketing platforms

All third parties are required to process your data securely and solely for authorized purposes.

5. Data Protection Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including:

  • Secure Socket Layer (SSL) encryption
  • Restricted access to sensitive information
  • Secure servers and system monitoring
  • Regular security reviews and updates

While we take reasonable steps to safeguard your information, no online platform can guarantee absolute security.

6. Data Retention

Personal data is retained only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal, accounting, or regulatory requirements
  • Resolve disputes and enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

7. Your Rights Under Ghana Law

In accordance with the Data Protection Act, 2012 (Act 843), you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of your personal data
  • Object to the processing of your data for marketing purposes

Requests can be made using the contact details provided below.

8. Children’s Privacy

Elegant Crest Avenue does not knowingly collect personal data from children without parental or guardian consent. Any such data identified will be promptly deleted.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect legal, operational, or regulatory changes. Any updates will be posted on this page with a revised effective date.

10. Contact Information

For privacy-related inquiries, data access requests, or complaints, please contact:

Elegant Crest Avenue
Website: https://elegantcrestavenue.com
Email: Info@elegantcrestavenue.com