Elegant Crest Avenue (“we,” “our,” “us”) is committed to delivering premium fashion accessories in a timely, secure, and reliable manner. This Shipping & Delivery Policy outlines our order processing timelines, delivery coverage, shipping charges, and important exceptions, in accordance with applicable laws and consumer protection standards in Ghana.
1. Delivery Regions
a. Ghana (Primary Service Area)
We currently deliver to most locations within Ghana, including but not limited to:
- Accra and Greater Accra Region
- Ashanti Region
- Eastern, Central, Western, Volta, Northern, Bono, and other regions
Delivery availability may vary depending on courier coverage and accessibility of specific locations.
b. International Shipping
International shipping may be available for selected countries, subject to:
- Destination regulations
- Customs clearance requirements
- Applicable duties, taxes, and import charges
Customers placing international orders are responsible for complying with local import laws and paying any additional charges imposed by destination authorities.
2. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Business days exclude weekends and public holidays in Ghana.
- Orders placed after business hours or on holidays will be processed on the next business day.
Elegant Crest Avenue reserves the right to verify payment details before dispatching orders to ensure transaction security.
3. Estimated Delivery Timelines
Delivery timelines are estimates and may vary depending on location, courier service, and external factors.
Domestic (Ghana)
- Accra & Major Cities: 1–3 business days
- Other Regions: 3–7 business days
International Orders
- Estimated Delivery: 7–21 business days, depending on destination and customs procedures
Please note that delivery times may be affected by weather conditions, logistics disruptions, or regulatory inspections.
4. Shipping Charges
- Shipping fees are calculated based on delivery location, order size, and courier rates.
- Applicable shipping charges will be clearly displayed at checkout before payment confirmation.
- Promotional free or discounted shipping offers may apply during special campaigns.
All prices are displayed in accordance with Ghanaian consumer pricing transparency standards.
5. Delivery Confirmation & Tracking
- Once your order has been shipped, you may receive a confirmation message or tracking information (where available).
- Customers are responsible for providing accurate delivery details to avoid delays or failed deliveries.
6. Delays, Exceptions & Force Majeure
While we strive to meet delivery timelines, delays may occur due to:
- Courier or logistics partner delays
- Incorrect or incomplete delivery information
- Public holidays, strikes, or government restrictions
- Customs clearance delays (international orders)
- Events beyond our control, including natural disasters or force majeure
Elegant Crest Avenue shall not be held liable for delays caused by circumstances outside our reasonable control, as permitted under Ghanaian commercial law.
7. Failed or Returned Deliveries
- If a delivery attempt fails due to customer unavailability or incorrect address details, re-delivery charges may apply.
- Orders returned due to failed delivery may be refunded or re-shipped at the customer’s expense, subject to our Return & Refund Policy.
8. Customer Responsibilities
Customers are responsible for:
- Providing accurate and complete delivery information
- Ensuring availability at the delivery location
- Inspecting items upon delivery and reporting any issues promptly
9. Policy Updates
Elegant Crest Avenue reserves the right to update this Shipping & Delivery Policy at any time to reflect operational, legal, or regulatory changes. Updates will be published on this page with a revised effective date.
10. Contact Information
For shipping inquiries or delivery support, please contact:
Elegant Crest Avenue
Website: https://elegantcrestavenue.com
Email: Support@elegantcrestavenue.com