At Elegant Crest Avenue, customer satisfaction is important to us. This Refund & Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted, in accordance with applicable consumer protection and commercial laws of Ghana.
1. Eligibility for Returns
You may request a return or exchange if:
- The item received is damaged, defective, or incorrect
- The product does not match the description on our website
- The item has manufacturing defects identified upon delivery
All return requests are subject to verification and approval by Elegant Crest Avenue.
2. Time Window for Returns
Customers must initiate a return request within 7 days from the date of delivery.
Requests made after this period may not be eligible, except where required under Ghanaian consumer protection laws.
3. Condition of Returned Items
To qualify for a return or refund:
- Items must be unused, unworn, unwashed, and in original condition
- All original tags, packaging, accessories, and proof of purchase must be included
- Items must not show signs of damage caused by misuse, alteration, or improper handling
We reserve the right to reject returns that do not meet these conditions.
4. Refund Processing Timeline
Once the returned item is received and inspected:
- Approved refunds will be processed within 7–14 business days
- Refunds will be issued using the original payment method, where possible
- Processing times may vary depending on banks or payment service providers
Shipping fees are non-refundable unless the return is due to our error.
5. Non-Returnable Items
For hygiene, customization, and safety reasons, the following items are non-returnable:
- Earrings and personal fashion accessories
- Customized or personalized items
- Items marked as “Final Sale” or “Non-Returnable”
- Gift cards or promotional items
These exclusions comply with accepted retail practices under Ghanaian commercial standards.
6. Exchanges
Where applicable, we may offer:
- Size or style exchanges (subject to stock availability)
- Replacement of defective or incorrect items
Exchanges are processed once the original item is returned and verified.
7. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part
- We recommend using a trackable delivery service, as Elegant Crest Avenue is not responsible for lost return shipments
8. Contact Details for Return Requests
To initiate a return, exchange, or refund request, please contact us with your order details:
Elegant Crest Avenue
Website: https://elegantcrestavenue.com
Email: Settlement@elegantcrestavenue.com
Our support team will provide return instructions and assist throughout the process.
9. Policy Updates
Elegant Crest Avenue reserves the right to modify this Refund & Return Policy at any time in line with changes to business operations orapplicable Ghanaian laws. Updates will be posted on this page with a revised effective date.